FAQs

Getting Started

• What are peer-to-peer (P2P) transactions?
• What is Airtm?
• Official Airtm’s Social Media and emails
• How does Airtm work?
• How do I open an account on Airtm?

Security

• Is Airtm regulated?
• Is Airtm safe?
• What is Two-Factor Authentication or 2FA?
• How do I enable the 2FA on my Airtm account?
• I'm having trouble with the 2FA code

Account Verification

• Why do I need to verify my account?
• How do I verify my Airtm account?
• What are the benefits of verifying my account?
• Tips to successfully verify your account

Operations Guides

• Withdraw from Airtm to bank account
• Withdraw to third-party accounts

Peer Transfers

• How do I access peer transfers?
• How do I accept requests from other peers?
• Tips and rules for accepting requests
• How do I add funds to start accepting transactions?

Invite program

• Referral Program Guide
• Conditions for receiving the referral bonus
• How do I receive requests of the people that I invited to Airtm?

Cryptocurrencies

• Crypto Dashboard
• Direct Add and withdrawals with DAI/ETH/BTC

Virtual Card

• How do I create a multi-use virtual card?
• What are the limits and fees?
• How do I determine what the "card value" should be on the multi-use card?
• Can I reload the virtual card?
• What happens if I don’t have an extra $1 USD or $1.25 USD on my multi-use card to pay the transaction fee?

Promotions

Airtm Partners

• Partners list

Mexico Users

• What are the additional requirements to register as a Mexican user?
• What are the transactional limits as a Mexican user?
• How do I add funds from my bank account in Mexico to my AirUSD balance?
• How do I withdraw funds from my AirUSD balance to my Mexican bank account?