FREQUENTLY ASKED QUESTIONS

About Airtm

• About Airtm
• How does Airtm work?
• Where are Airtm’s products and services available?
• What are peer-to-peer (P2P) transactions?
• How do I open a personal account on Airtm?

Airtm Transactions

• Withdraw Funds from Your Airtm Account: Quick, Secure, and Hassle-Free!
• How to add/deposit funds using the P2P network?
• How to withdraw money using the P2P network?
• What is Pay local?
• How do I directly (non-P2P) withdraw from my Airtm wallet to a bank?

Airtm Security

• How to reset my account password?
• Is Airtm safe?
• How does the Airtm escrow work?
• How can I help reduce fraud at Airtm?
• Is Airtm regulated?

Frequently Asked Questions

• What safety measures are taken to ensure funds are secured?
• What are our top regions ?
• How do Airtm experts help my business grow?
• What is average transaction time?
• How does the referral program work for enterprises?

Payment methods

• What is a payment method?
• How do I add payment methods to my Airtm account?
• Can I change the primary email address of my Airtm account?

Cashiers (Marketplace P2P)

• How to avoid losing access to peer-to-peer transfers? - Cancellations.
• Active promotions for advanced users in Airtm
• How to be a cashier?
• Tips and rules for accepting requests
• How do I accept requests from other peers?

Exchange rates and fees

• How to check Airtm's exchange rate
• How does Airtm calculate rates and fees?
• Who assumes the fees of external processors?
• Is there a fee for sending funds?

Promotions, contests and giveaways

• 10th Anniversary Reward [Scheme/Promo/Bonanza]
• 10th anniversary Airtm - Create, share, & win!
• Invite your friends to use PayPal + U.S. Virtual Account and win rewards!
• Invite your friends to use Airbnb+ U.S. Virtual Account and win rewards
• Invite your friends to use Upwork+ U.S. Virtual Account and win rewards!

Invite program

• Invite and Win with Airtm and your friends.
• Conditions for receiving the referral bonus
• Airners - Loyalty Program
• Loyalty Program - Deriv & Hapi

US Virtual Account

• US Virtual Account
• How to receive transfers from third parties to your Airtm US Virtual Account
• How to receive a Wire Transfer in your Airtm Virtual Account
• Frequently asked questions about Airtm's US Virtual Account

Quality rules

• Quality rules for cashiers.
• Quality rules for users

AirPoints Rewards Program

• AirPoints Reward Program - T&C
• Airpoints Birthday Promotion

Payoneer

• What is Payoneer?
• What is the partnership with Payoneer all about?
• In which countries is Payoner direct adds available?
• How do I add funds to Airtm from Payoneer?
• Where can I withdraw my Airtm funds?

Moonpay

• Moonpay Referral - Terms & Conditions
• How to directly fund my Airtm account with my debit and/or credit card?

Airners Community

• On the Road to 50K: Invite, Win, and Celebrate with Us
• Video contest - Airners Money Makers
• Airners Rank Program - Discord
• Earn rewards for your help!
• Leaderboard: FAQs and Terms & Conditions

Prepaid Card - Argentina

• Is the Airtm Prepaid Card for everyone?
• How can I purchase the Airtm card?
• What should I do after purchasing the card?
• How will the Airtm card work?
• What happens when a user makes a transaction at a store in Argentina?

New Argentina Regulation

• FAQ

Airtm.me

• What is Airtm.me?
• How do I enable my Airtm.me page?
• How can I share my Airtm.me link?
• What payment methods are available for people to send me money?
• Are there any fees to receive payments?

USD Virtual Card

• Is the USD Virtual Prepaid Card for everyone?
• Do I need to complete additional KYC for the USD Virtual Prepaid Card?
• How do I create my USD Virtual Prepaid Card?
• Are there any fees to create the card?
• Is there a fee for funding the card?

QR Payments