FREQUENTLY ASKED QUESTIONS

Getting Started

• About Airtm
• How does Airtm work?
• In which countries does Airtm operate?
• What are peer-to-peer (P2P) transactions?
• How do I open a personal account on Airtm?

View all (11)

Transactions

• Withdraw from Airtm to bank account
• How to add/deposit funds using the P2P network?
• How to withdraw money using the P2P network?
• Withdraw to third-party accounts
• How do I directly (non-P2P) withdraw from my Airtm wallet to a bank?

View all (18)

Cryptocurrencies

• Cryptocurrencies available in Airtm
• How to buy cryptocurrencies in Airtm
• How to sell cryptocurrencies in Airtm
• Direct crypto adds (BTC/ETH/DAI/XLM/Stellar USDC/BUSD/USDT)
• Direct crypto withdrawals (BTC/ETH/DAI/XLM/Stellar USDC/BUSD/USDT)

Profile - Payment methods

• What is a payment method?
• How do I change the language or local currency of my Airtm account?
• How do I add payment methods to my Airtm account?
• Can I change the e-mail address of the payment methods registered in my account?
• Can I add third-party bank or e-wallets accounts on my Airtm account?

View all (9)

Account Verification

• Why do I need to verify my account?
• How do I verify my Airtm account?
• What are the benefits of verifying my account?
• Tips to successfully verify your account
• How to verify your account using a phone.

Security

• What is Two-Factor Authentication or 2FA?
• How do I enable the 2FA on my Airtm account?
• I'm having trouble with the 2FA code
• How to reset my account password?
• I can't access the App from a new device

View all (10)

Exchange rates and fees

• How to check Airtm's exchange rate
• How does Airtm calculate rates and fees?
• Where can I check out the commissions?
• Who assumes the fees of external processors?
• Is there a fee for sending funds?

Mediations

• ¿What is mediation?
• What does it mean that my transaction is in mediation?
• How long does a mediation last?

Login issues

• Unknown device/IP address
• Invalid kount access
• Account has been temporality locked.
• The page doesn't load
• I'm having trouble accessing Airtm. What can I do?

View all (6)

Peer Requests

• What do I need to know before becoming a cashier?
• How to avoid losing access to peer-to-peer transfers? - Cancellations.
• Active promotions for advanced users in Airtm
• How do I become a cashier?
• What is the "Peer transfers" dashboard?

View all (11)

Promotions

• Monthly AirUSD Loyalty Reward
• You have successfully registered!
• GIVEAWAY! Win up to 500 AirUSD! Exclusively for advanced users
• GIVEAWAY! Win up to $500 AirUSD! Exclusively for clients
• Participate in this exclusive Giveaway and win up to $400 AirUSD thanks to your referrals!

View all (11)

Invite program

• Invite and Win with Airtm and your friends.
• Conditions for receiving the referral bonus
• How do I receive requests of the people that I invited to Airtm?

Quality rules

• Quality rules for cashiers.
• Quality rules for users