Support
Submit a ticket
My tickets
English
Spanish (Latin America)
English
Portuguese (BR)
Welcome
Login
Sign up
ES
ES
EN
PT
Home
FREQUENTLY ASKED QUESTIONS
Enter your search term here...
Search
FREQUENTLY ASKED QUESTIONS
About Airtm
About Airtm
How does Airtm work?
Where are Airtm’s products and services available?
What are peer-to-peer (P2P) transactions?
How do I open a personal account on Airtm?
Show all (15)
Airtm Transactions
Withdraw Funds from Your Airtm Account: Quick, Secure, and Hassle-Free!
How to add/deposit funds using the P2P network?
How to withdraw money using the P2P network?
What is Pay local?
How do I directly (non-P2P) withdraw from my Airtm wallet to a bank?
Show all (27)
Airtm Security
How do I enable the 2FA on my Airtm account?
I'm having trouble with the 2FA code
How to reset my account password?
I can't access the App from a new device
How do I authorize my device to log in?
Show all (17)
Frequently Asked Questions
What safety measures are taken to ensure funds are secured?
What are our top regions ?
How do Airtm experts help my business grow?
What is average transaction time?
How does the referral program work for enterprises?
Payment methods
What is a payment method?
How do I change the language or local currency of my Airtm account?
How do I add payment methods to my Airtm account?
Can I change the e-mail address of the payment methods registered in my account?
Can I add third-party bank or e-wallets accounts on my Airtm account?
Show all (6)
Cashiers (Marketplace P2P)
How to avoid losing access to peer-to-peer transfers? - Cancellations.
Active promotions for advanced users in Airtm
How to be a cashier?
What is the "Peer transfers" dashboard?
Tips and rules for accepting requests
Show all (15)
Troubleshooting
Unknown device/IP address
Invalid kount access
Account has been temporality locked.
The page doesn't load
I'm having trouble accessing Airtm. What can I do?
Show all (8)
Exchange rates and fees
How to check Airtm's exchange rate
How does Airtm calculate rates and fees?
Where can I check out the commissions?
Who assumes the fees of external processors?
Is there a fee for sending funds?
Promotions, contests and giveaways
Invite your friends to use PayPal + U.S. Virtual Account and win rewards!
Invite your friends to use Airbnb+ U.S. Virtual Account and win rewards
Invite your friends to use Upwork+ U.S. Virtual Account and win rewards!
Invite your friends to use Wise+ U.S. Virtual Account and win rewards!
Maximize your balance in Hapi with Airtm
Show all (82)
Invite program
Invite and Win with Airtm and your friends.
Conditions for receiving the referral bonus
How do I receive requests of the people that I invited to Airtm?
Populii Loyalty Program
US Virtual Account
US Virtual Account
How to receive transfers from third parties to your Airtm US Virtual Account
How to receive a Wire Transfer in your Airtm Virtual Account
Frequently asked questions about Airtm's US Virtual Account
Quality rules
Quality rules for cashiers.
Quality rules for users
AirPoints Rewards Program
AirPoints Reward Program - T&C
Airpoints Birthday Promotion
Payoneer
What is Payoneer?
What is the partnership with Payoneer all about?
In which countries is Payoner direct adds available?
How do I add funds to Airtm from Payoneer?
Where can I withdraw my Airtm funds?
Show all (10)
Moonpay
Moonpay Referral - Terms & Conditions
How to directly fund my Airtm account with my debit and/or credit card?
Airners Community
On the Road to 50K: Invite, Win, and Celebrate with Us
Video contest - Airners Money Makers
Airners Rank Program - Discord
Earn rewards for your help!
Leaderboard: FAQs and Terms & Conditions
Show all (13)
Prepaid Card - Argentina
Is the Airtm Prepaid Card for everyone?
How can I purchase the Airtm card?
What should I do after purchasing the card?
How will the Airtm card work?
What happens when a user makes a transaction at a store in Argentina?
Show all (10)
New Argentina Regulation
FAQ
Airtm.me
What is Airtm.me?
How do I enable my Airtm.me page?
How can I share my Airtm.me link?
What payment methods are available for people to send me money?
Are there any fees to receive payments?
Show all (8)