FAQs

Getting Started

• About Airtm
• How does Airtm work?
• In which countries does Airtm operate?
• What are peer-to-peer (P2P) transactions?
• How do I open a personal account on Airtm?

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Transactions

• Withdraw from Airtm to bank account
• How to add funds/deposit (peer-to-peer)
• How to make a withdrawal (peer-to-peer)
• Withdraw to third-party accounts
• How do I directly (non-P2P) withdraw from my Airtm wallet to a bank?

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Cryptocurrencies

• Cryptocurrencies available in Airtm
• How to buy cryptocurrencies in Airtm
• How to sell cryptocurrencies in Airtm
• Direct crypto adds (BTC/ETH/DAI/XLM/Stellar USDC)
• Direct crypto withdrawals (BTC/ETH/DAI/XLM/Stellar USDC)

Profile - Payment methods

• What is a payment method?
• How do I change the language or local currency of my Airtm account?
• How do I add payment methods to my Airtm account?
• Can I change the e-mail address of the payment methods registered in my account?
• Can I add third-party bank or e-wallets accounts on my Airtm account?

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Account Verification

• Why do I need to verify my account?
• How do I verify my Airtm account?
• What are the benefits of verifying my account?
• Tips to successfully verify your account
• How to verify your account using a phone.

Security

• Is Airtm regulated?
• Is Airtm safe?
• What is Two-Factor Authentication or 2FA?
• How do I enable the 2FA on my Airtm account?
• I'm having trouble with the 2FA code

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Exchange rates and fees

• How to check Airtm's exchange rate
• How does Airtm calculate rates and fees?
• Where can I check out the commissions?
• Who assumes the fees of external processors?
• Is there a fee for sending funds?

Mediations

• ¿What is mediation?
• What does it mean that my transaction is in mediation?
• How long does a mediation last?

Peer Requests

• What do I need to know before becoming an advanced User?
• How to avoid losing access to peer-to-peer transfers? - Cancellations.
• Active promotions for advanced users in Airtm
• How do I become an Advanced User?
• What is the "Peer transfers" dashboard?

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Virtual Card

• What are the limits and fees?
• How do I determine what the "card value" should be on the multi-use card?
• Can I reload the virtual card?
• What happens if I don’t have an extra $1 USD or $1.25 USD on my multi-use card to pay the transaction fee?
• What does it mean that the card is multi-use?

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Promotions

• Monthly AirUSD Loyalty Reward
• GIVEAWAY! Win up to 500 AirUSD! Exclusively for advanced users
• GIVEAWAY! Win up to $500 AirUSD! Exclusively for clients
• You have successfully registered!

Airtm Partners

• Partners list
• Airtm WooCommerce Payment Gateway Setup
• Airtm EvolutionScript Payment Gateway Setup

Invite program

• Referral Program Guide
• Conditions for receiving the referral bonus
• How do I receive requests of the people that I invited to Airtm?

Mexico Users

• What are the additional requirements to register as a Mexican user?
• What are the transactional limits as a Mexican user?
• How do I add funds from my bank account in Mexico to my AirUSD balance?
• How do I withdraw funds from my AirUSD balance to my Mexican bank account?

Quality rules

• Quality rules for advanced users