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FREQUENTLY ASKED QUESTIONS
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FREQUENTLY ASKED QUESTIONS
About Airtm
About Airtm
How does Airtm work?
In which countries does Airtm operate?
What are peer-to-peer (P2P) transactions?
How do I open a personal account on Airtm?
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Airtm Transactions
Withdraw from Airtm to bank account
How to add/deposit funds using the P2P network?
How to withdraw money using the P2P network?
What is Pay local?
How do I directly (non-P2P) withdraw from my Airtm wallet to a bank?
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Airtm Security
What is Two-Factor Authentication or 2FA?
How do I enable the 2FA on my Airtm account?
I'm having trouble with the 2FA code
How to reset my account password?
I can't access the App from a new device
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Payment methods
What is a payment method?
How do I change the language or local currency of my Airtm account?
How do I add payment methods to my Airtm account?
Can I change the e-mail address of the payment methods registered in my account?
Can I add third-party bank or e-wallets accounts on my Airtm account?
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Cashiers (Marketplace P2P)
How to avoid losing access to peer-to-peer transfers? - Cancellations.
Active promotions for advanced users in Airtm
Cashiers Activation Process
What is the "Peer transfers" dashboard?
Tips and rules for accepting requests
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Troubleshooting
Unknown device/IP address
Invalid kount access
Account has been temporality locked.
The page doesn't load
I'm having trouble accessing Airtm. What can I do?
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Exchange rates and fees
How to check Airtm's exchange rate
How does Airtm calculate rates and fees?
Where can I check out the commissions?
Who assumes the fees of external processors?
Is there a fee for sending funds?
Promotions, contests and giveaways
Monthly AirUSD Loyalty Reward
You have successfully registered!
GIVEAWAY! Win up to 500 AirUSD! Exclusively for advanced users
GIVEAWAY! Win up to 500 AirUSD! Exclusively for clients
Participate in this exclusive Giveaway and win up to $400 AirUSD thanks to your referrals!
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Invite program
Invite and Win with Airtm and your friends.
Conditions for receiving the referral bonus
How do I receive requests of the people that I invited to Airtm?
Quality rules
Quality rules for cashiers.
Quality rules for users
AirPoints Rewards Program
AirPoints Reward Program - T&C
Airpoints Birthday Promotion
Payoneer
What is Payoneer?
What is the partnership with Payoneer all about?
In which countries is Payoner direct adds available?
How do I add funds to Airtm from Payoneer?
Where can I withdraw my Airtm funds?
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Moonpay
Moonpay Referral - Terms & Conditions
How to directly fund my Airtm account with my debit and/or credit card?