Back to website
Submit a ticket
Spanish (Latin America)
Enter your search term here...
How does Airtm work?
In which countries does Airtm operate?
What are peer-to-peer (P2P) transactions?
How do I open a personal account on Airtm?
View all (10)
Withdraw from Airtm to bank account
How to add/deposit funds using the P2P network?
How to withdraw money using the P2P network?
Withdraw to third-party accounts
How do I directly (non-P2P) withdraw from my Airtm wallet to a bank?
View all (19)
Cryptocurrencies available in Airtm
How to buy cryptocurrencies in Airtm
How to sell cryptocurrencies in Airtm
Direct crypto adds (BTC/ETH/DAI/XLM/Stellar USDC/BUSD/USDT)
Direct crypto withdrawals (BTC/ETH/DAI/XLM/Stellar USDC/BUSD/USDT)
Profile - Payment methods
What is a payment method?
How do I change the language or local currency of my Airtm account?
How do I add payment methods to my Airtm account?
Can I change the e-mail address of the payment methods registered in my account?
Can I add third-party bank or e-wallets accounts on my Airtm account?
View all (9)
Why do I need to verify my account?
How do I verify my Airtm account?
What are the benefits of verifying my account?
Tips to successfully verify your account
How to verify your account using a phone.
What is Two-Factor Authentication or 2FA?
How do I enable the 2FA on my Airtm account?
I'm having trouble with the 2FA code
How to reset my account password?
I can't access the App from a new device
View all (10)
Exchange rates and fees
How to check Airtm's exchange rate
How does Airtm calculate rates and fees?
Where can I check out the commissions?
Who assumes the fees of external processors?
Is there a fee for sending funds?
¿What is mediation?
What does it mean that my transaction is in mediation?
How long does a mediation last?
What do I need to know before becoming a cashier?
How to avoid losing access to peer-to-peer transfers? - Cancellations.
Active promotions for advanced users in Airtm
How do I become a cashier?
What is the "Peer transfers" dashboard?
View all (11)
Monthly AirUSD Loyalty Reward
GIVEAWAY! Win up to 500 AirUSD! Exclusively for advanced users
GIVEAWAY! Win up to $500 AirUSD! Exclusively for clients
You have successfully registered!
Participate in this exclusive Giveaway and win up to $400 AirUSD thanks to your referrals!
View all (6)
Airtm WooCommerce Payment Gateway Setup
Airtm EvolutionScript Payment Gateway Setup
Referral Program Guide
Conditions for receiving the referral bonus
How do I receive requests of the people that I invited to Airtm?
Quality rules for cashiers.