How can we help?
FREQUENTLY ASKED QUESTIONS
Getting Started
- About Airtm
- How does Airtm work?
- In which countries does Airtm operate?
- What are peer-to-peer (P2P) transactions?
- How do I open a personal account on Airtm?
Transactions
- Withdraw from Airtm to bank account
- How to add/deposit funds using the P2P network?
- How to withdraw money using the P2P network?
- Withdraw to third-party accounts
- How do I directly (non-P2P) withdraw from my Airtm wallet to a bank?
Profile - Payment methods
- What is a payment method?
- How do I change the language or local currency of my Airtm account?
- How do I add payment methods to my Airtm account?
- Can I change the e-mail address of the payment methods registered in my account?
- Can I add third-party bank or e-wallets accounts on my Airtm account?
Account Verification
Security
- What is Two-Factor Authentication or 2FA?
- How do I enable the 2FA on my Airtm account?
- I'm having trouble with the 2FA code
- How to reset my account password?
- I can't access the App from a new device
Exchange rates and fees
Mediations
Login issues
- Unknown device/IP address
- Invalid kount access
- Account has been temporality locked.
- The page doesn't load
- I'm having trouble accessing Airtm. What can I do?
Peer Requests
- How to avoid losing access to peer-to-peer transfers? - Cancellations.
- Active promotions for advanced users in Airtm
- Cashiers Activation Process
- What is the "Peer transfers" dashboard?
- Tips and rules for accepting requests
Promotions
- Monthly AirUSD Loyalty Reward
- You have successfully registered!
- GIVEAWAY! Win up to 500 AirUSD! Exclusively for advanced users
- GIVEAWAY! Win up to 500 AirUSD! Exclusively for clients
- Participate in this exclusive Giveaway and win up to $400 AirUSD thanks to your referrals!
Invite program
Quality rules
Payoneer
- What is Payoneer?
- What is the partnership with Payoneer all about?
- In which countries is Payoner direct adds available?
- How do I add funds to Airtm from Payoneer?
- Where can I withdraw my Airtm funds?
Moonpay
Enterprise Clients
API and integrations
- About API Documentation and Scope of Integration
- About API Credentials
- About Processing Currencies and Payment Methods
- About Sandbox and Live Integration Environments
- About IP Servers and Whitelisting
Transactions with Enterprise Customers
- Enterprise Clients
- How to withdraw from Remotasks to your bank account
- How to withdraw from Timebucks to your bank account
- How to withdraw from your Deriv account using Airtm
- How to add money your Deriv account using Airtm