Why do I need to verify my account?

As a financial institution, Airtm is required to verify the identity of its users in order to comply with KYC (Know Your Customer) and AML (Anti-Money Laundering) regulations. This process is similar to what banks, digital wallets, and exchanges require.

What happens if I don't verify my account?

Without verification, you won't be able to withdraw more than 1,000 USD in total from your Airtm account, and some account features will be limited.

What documents are required?

During the verification process you'll be asked for a valid, government-issued ID. In some cases we may request additional documentation — please submit it as soon as possible to complete the process quickly.

Is my data secure?

All documents you submit are securely stored on a certified third-party server accessible only to the Airtm team.

I verified my account but I still can't withdraw funds — what do I do?

If your verification was approved but you're still unable to withdraw, it may be due to one of these reasons:

Your verification was recently approved

The automated process takes approximately 15 minutes. If it required manual review, it can take up to 72 hours. Wait for the confirmation email before attempting to withdraw.

Your account is less than 90 days old

Withdrawal limits apply based on your account age, not just your verification level. During the first 90 days, the daily limit is $2,500 USDC and the monthly limit is $10,000 USDC.

The payment method you want to use isn't available in your country

Make sure your country is included in the list of available countries for direct withdrawals.

Your account has an active restriction

In some cases, an account may have a temporary limitation due to unusual activity or an additional compliance review. If you think this applies to you, contact us at support@airtm.com.