You have two (2) attempts to verify your identity from your account. If on the second attempt you do not complete the identity verification process, our specialists will provide support to successfully complete it.

If you complete the identity verification from your account, it will take about 30 minutes to complete the process. If you need assistance from our specialists, this process can take up to 72 hours. 

• Just take the photos of your identification document and send them. Avoid taking screenshots, as well as editing the images, using filters, taking blurry photos or photos with flashes or shadows that prevent  properly reading the data.

• The images of your identification document must (a) be clear, (b) show all edges of the document, and (c) show both sides of the document (excluding the passport).

• The identification document must be in good condition and cannot be expired. 

• Do not pass the photos through the mobile messaging apps. These apps reduce the quality (clarity) of the images, which will make them unreadable and prevent the completion of the Verification.