You have three (3) attempts to verify your identity. If you don't complete it on the third attempt, our specialists will help you through the process. You can reach us at support@airtm.com.
Automatic verification takes less than 10 minutes. If our specialists need to review your case manually, it may take up to 72 hours.
Tips for your document photos
- Take photos directly of your document — do not use screenshots or images that are edited, filtered, blurry, or have glare or shadows.
- Photos must: (a) be sharp and clear, (b) show all edges of the document, and (c) include both sides (except for passports).
- Your document must be in good condition and must not be expired.
- Don't send photos through messaging apps — they compress images and can make them unreadable, which will prevent verification.
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