I can't access the app from a new device

If you are experiencing problems with your Android app authorizing the device because you receive the confirmation email, perform the process, and then re-enter the unknown IP message when trying to log in, please try the following:



- Sign in to the app


- Login to your email and find the latest device authorization message


- Press and hold the blue "authorize device" button with your finger until the phone displays the options to open the link.


- Select your phone's browser or copy the link.


- If you selected the browser, wait for the page to load. If you copied the link, go to your phone's browser, copy the link, and press enter. 


- Return to the app and sign in.



Our technical team is developing a native app that won't require these steps, so stay tuned for updates!

M
Mariana is the author of this solution article.

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