FREQUENTLY ASKED QUESTIONS

HOW TO ACTIVATE A PAYMENT METHOD?

In order to activate a payment method, first of all it is necessary that the payment method is open and configured in your profile.

WHERE CAN I CHECK THE STATUS OF THE PAYMENT METHODS?

You can check:  https://airtm.link/market-status

HOW DO WE DETERMINE THAT A METHOD IS OPEN?

There are several factors to determine that a payment method is open for granting acceptance permissions

Claim acceptance rate: If our claim acceptance rate is below the desired level, we can determine whether a payment method is open for acceptance. 

Concentration of the payment method: we have an indicator to determine how concentrated the payment method is, i.e., how distributed the transactions are among the number of active cashiers.

Rate: We seek to have an attractive rate for users. So if the rate is too high, we look for more cashiers willing to accept transactions at a better rate for the user.

Few active cashiers: If we have a low number of active cashiers. Meaning that if there is a good acceptance there is a concentration or simply the acceptance is not good.

There are other special factors that determine whether a payment method is open.

New payment method: New payment methods are kept open until the method reaches the desired levels of acceptance and concentration.

If we need more cashiers in some regions: It may be that a payment method has all indicators at the desired levels, but in some regions we have a low acceptance. In these cases the method will only be open to cashiers in these regions.

HOW MANY CASHIERS DO WE GRANT PERMISSIONS TO?

If a payment method is open we grant permissions until it reaches the desired levels of the indicators. So our algorithm grants permissions on a daily basis to a limited number of cashiers.

WHO DO WE GIVE PERMISSIONS TO?

We are currently granting permissions to a percentage of new cashiers (who have never had permissions on the payment method) and another percentage to cashiers who have had permissions for acceptance before. 

We base this primarily on the number of transactions. If the cashier has applied for payment method permissions we give them priority.

IMPORTANT CONSIDERATIONS

. Please note that we do not perform permission activations manually.

. Once you have acquired permissions on a payment method, you must operate it in intervals no longer than 30 calendar days. Otherwise, the permissions will be disabled for inactivity.

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