If you have problems with the facial verification, make sure you comply with the following requirements:
- Do not include digital screens in the photo
- Do not include other faces in the photo
- Don't digitally manipulate the photo.
If you have problems with your ID, make sure you have met the following requirements:
- Color image
- Clear image
- All text is legible
- Image without reflections
- Full image of the identity card
- The document must be in good condition and updated
- Don't digitally manipulate the image.