The PayPal Withdrawal Transaction Protection Program (PTRP) offers selected cashiers an additional security tool against users who may open disputes in PayPal. Coverage is subject to the conditions established in this article.
The program applies only to WITHDRAWAL (PEER DEPOSIT) operations using the PayPal payment method, completed through the Accept Requests section.
General program conditions
- Coverage: up to 90% of the disputed transaction amount.
- Maximum amount per transaction: 400 USDC.
- Monthly limit: 4 transactions or 400 USDC, whichever comes first.
- Reporting deadline: maximum 5 calendar days from the date the counterparty opens the dispute in PayPal.
- Reimbursement timeline: up to 30 calendar days from the resolution of the PayPal dispute.
- Protection fraud: if fraudulent intent is found, the account will be immediately suspended and funds frozen for 180 days. Airtm reserves the right to take legal action.
- Airtm may modify or terminate this program at any time.
Transactions of $15 or less
Conditions:
- Maximum amount per transaction: $15, with a monthly limit of 4 transactions.
- Maximum reporting deadline: 5 calendar days from the dispute date.
Required documentation (send to support@airtm.com):
- Airtm transaction ID.
- Brief explanation of what happened.
- Screenshot of the payment received showing the sender's email address.
- Screenshot of your PayPal account showing the open dispute and case details.
Important tips:
- Sending an invoice is not required for transactions of $15 or less.
- Verify that the payment comes from the same email address shown in the transaction details.
- Refund any payment if the sender's email does not match the transaction details.
Transactions over $15
Conditions:
- Maximum amount per transaction: 400 USDC, with a monthly limit of 4 transactions.
- Maximum reporting deadline: 5 calendar days from the dispute date.
Required documentation (send to support@airtm.com):
- Airtm transaction ID.
- Brief explanation of what happened.
- Screenshot of the invoice sent to the client.
- Screenshot of the payment received.
- Screenshot of the user's payment confirmation email.
- Screenshot of your PayPal account showing the open dispute and case details.
Important tips:
- Issue and send a PayPal invoice to your counterparty's email address registered in Airtm.
- The invoice must be sent from your Airtm-registered email to the client's Airtm-registered email, without exception.
- Verify that the payment comes from the same email address the invoice was sent to.
- Ask your counterparty to forward the PayPal payment confirmation email they receive upon completing the payment.
- Include in the invoice terms: the intangible nature of the service, that funds are non-refundable, and that payment should not be made until the client is satisfied with the service.
- Coverage applies only to payments made with PayPal balance. Credit cards, PayPal Credit, and other funding sources are not eligible.
Procedure for completing PayPal withdrawals
- Issue and send a PayPal invoice to your counterparty's Airtm-registered email address.
- Include the following text (or similar) in the invoice terms: "This invoice covers the provision of digital services that do not involve any physical delivery. The services provided are non-refundable. This invoice should only be paid once the recipient is completely satisfied with the service."
- Ask your counterparty to forward the PayPal payment confirmation email they receive upon completing the payment.
- Verify that the payment comes from the same email address the invoice was sent to.
For questions or reports, email support@airtm.com.