How to verify your Airtm account

Steps to verify your account

Before you start: You will need a device with a camera (mobile or PC) and your ID document at hand.

1. Go to Settings: In the Airtm main menu, select "Settings".
2. Start verification: Click on the "Verification" tab and select the "Verify documents now" button.
3. Set up your document: Choose the issuing country and the document type (ID Card, Passport, or Driver's License).
4. Upload photos:
   • Upload a clear photo of the front and back of your document.
   • Take a selfie where your face is clearly visible.
5. Wait for confirmation: Your information will be sent for review. You will receive a confirmation email within approximately 24 hours.

The document types listed above are provided as a guide. Accepted documents may vary by country, and in some cases additional documentation may be requested to complete verification.

For users in Venezuela

The verification process for users in Venezuela includes a short set of questions about your employment status, source of funds, and how you plan to use your account. All questions are answered by selecting from a list of options.

As part of onboarding, we will ask you to upload a document supporting the source of funds you declared. Accepted documents depend on what you indicated: a payslip, employment letter, invoice, contract, or platform payout record for salary or freelance income; a transfer receipt or remittance record for gifts or family support; a sales record, invoice, or platform payout record for company funds or online resale; a bank, platform, or exchange statement, loan agreement, or sale document for savings, investments, loans, or sale of assets; or a pension or benefit statement if that applies to you. The document must be in your name and issued within the last 90 days. If your income is in bolívares, no worries: we convert the amount to USD automatically.

Why verify?

By completing this process, you will be able to operate without limits, access over 400 payment methods, and make withdrawals to your local bank securely.

Issues with verification? Contact support →