Pago Móvil and bank transfers in Venezuela

When you make a QR payment in Venezuela, the processor may complete it through Pago Móvil or via a regular bank transfer, depending on its available routing options. Both methods process the payment immediately.

Why didn't the recipient receive a Pago Móvil notification?

Some payments are processed as regular bank transfers rather than Pago Móvil transactions. In those cases, the recipient will not receive the usual Pago Móvil notification. Ask them to check their bank account activity to confirm whether the funds arrived. The absence of a notification does not mean the payment failed.

What information is shown after a payment?

The confirmation displays the recipient's name, their ID number, Airtm's internal transaction ID, and the payment details. The local banking transaction reference is not yet shown — it will be available in a future update.