Airtm's quality program constantly evaluates multiple performance variables and compares advanced users with others who have the same level of experience.
The quality evaluation is continuous, reviewing the most recent operations; so it is possible that even though you have many completed transactions and a good historical rating, the system detects that recently, for some reason, your performance has been affected. In this case, the system will send warnings and give you recommendations for improvement.
Quality is one of Airtm's core values, so only those users who meet the necessary standards and pay attention to our recommendations will be able to handle transactions from other peers on the platform.
Some of the variables measured in this program include:
Rating level received: the rating you receive on completed transactions.
The number of canceled transactions: when the cancellation is initiated by the advanced user.
Discrimination and offenses: when they come from the advanced user.
Payments from third-party accounts: when the advanced user uses third-party accounts to send payments.
Changes in the internal conditions of the transaction: when the advanced user proposes to use another payment method, commissions, or exchange rate.
Sharing or requesting personal information: when the advanced user is the one who provides or requests the information.
As you can see, for the quality assessment program we take into account the rating given to you only on transactions that were completed, thus we ignore ratings on failed transactions, where possibly the counterparty was absent or did not know how to proceed and the rating may not be appropriate or fair.
With respect to cancellations, only transactions where you have initiated the cancellation process are taken into consideration. So our recommendation is that you should only accept transactions when you are absolutely sure that it is in your interest to complete them.
If the customer does not answer it is preferable to use the chat and wait for a response instead of rushing to request a cancellation; remember that if the user does not complete the payment in the established time, the transaction will be canceled by itself. It should always be in your best interest to complete all transactions you accept.
On the evaluation of discrimination and offenses, payments from third party accounts, sharing/requesting personal information, or changes in transaction conditions we only take into consideration when the advanced user is the one who commits the infraction. If a requesting user is the one who violates the rules, you can contact us to take the necessary actions.
Finally, please note that the most common reason for users to rate their counterparty poorly is the delay in completing transactions; consider this whenever you accept a transaction.
Avoid taking multiple transactions if you cannot complete them quickly, and take special care to have full availability of funds before taking peer withdrawal transactions, remember that making payments from third-party banks or electronic accounts is prohibited.
Please stay tuned to our messages and recommendations, we are sure they will help you to improve your level for the benefit of all.
Contact us if you have any additional questions or suggestions.