Airtm's Quality program constantly evaluates user activity within the platform.
The evaluation is continuous and reviews overall activity. Even with many completed transactions and a good historical rating, the system may detect unusual behavior. In that case, you'll receive warnings and recommendations to avoid making the same mistakes in the future.
Quality and security are among Airtm's most important values. Detecting account infractions or excessive unjustified cancellations may result in temporary or permanent suspension of your account.
Variables monitored
- Number of canceled transactions: when the user who requested the transaction cancels it after a cashier has accepted it.
- Payments from third-party accounts: when the user uses third-party accounts to send or receive payments.
- Changes in the internal conditions of the transaction: when the user proposes using a different payment method, commission, or exchange rate.
- Sharing or requesting personal information: when the user shares their phone number, email, or any personal information through chat or in a payment method that doesn't require it.
About cancellations
Only cancellations of transactions already accepted by a cashier that you initiated are counted. Create a request only when you're sure you want to complete it. If the cashier doesn't respond, use the chat and wait — if they don't complete the payment within the time allowed, the transaction will cancel automatically.
About third-party payments and personal information
Only infractions committed by the user are evaluated. If the cashier who accepts your request is the one who violates the rules, contact us and we'll take the necessary action.
Avoid requesting multiple transactions if you only plan to complete one. Remember that making or requesting payments from third-party bank or electronic accounts is prohibited.
Stay on top of our messages and recommendations. If you have questions or suggestions, contact us.