What happens if the sender enters my bank details incorrectly?

If the bank details, such as the account number or ABA routing number, are incorrect, the transfer may be rejected and returned to the sender. It is important to verify the accuracy of your details before sharing them.

Can I receive funds from international bank accounts outside the U.S.?

No, the USA Virtual Account only accepts ACH and Wire transfers from bank accounts within the United States.

Where can I find the SWIFT code?

The USA Virtual Account does not currently support SWIFT payments.

What should I do if I don’t receive a transfer within the estimated time?

If the funds do not reflect in your Airtm balance within the estimated timeframe (3-5 business days for ACH, same day or next business day for Wire), contact the sender to confirm the transfer details. If everything is correct, you can reach out to Airtm support for additional assistance.

Is there a maximum amount of money I can receive in my USA Virtual Account?

Yes, there are limits that may vary based on the type of transfer and your account profile. To learn about specific limits, check your account settings or contact Airtm support by sending an email to [email protected].

Can I use my USA Virtual Account to pay bills in the U.S.?

No, the USA Virtual Account is designed only to receive funds. To pay bills or make transfers, you’ll need to convert the funds by withdrawing from Airtm to your local currency or to another account that allows payments.

Is there a cost for receiving transfers into my USA Virtual Account?

ACH transfers are usually free or have very low fees, while Wire Transfers can be more expensive. Airtm charges variable fees of 1.75% for receiving these funds, but the sender should be aware of any additional costs associated with their bank.

Can I transfer funds from my USA Virtual Account to my bank account in my country?

Yes, you can transfer funds from your USA Virtual Account to your bank account in your country via Airtm's P2P network or using other withdrawal methods available on the platform.

Can I receive cryptocurrency deposits in my USA Virtual Account?

No, the USA Virtual Account is exclusively designed to receive traditional bank transfers, such as ACH and Wire Transfers. For cryptocurrency deposits (USDC Stellar), use the wallet address provided by Airtm.

How can I ensure that my bank details are protected?

Airtm implements advanced security measures to protect your information. However, it’s important to share your bank details only with trusted individuals and to keep your Airtm account secure by using a strong password and enabling two-factor authentication.

Can I receive recurring deposits, such as payroll payments, in my USA Virtual Account?

Yes, you can use your USA Virtual Account to receive recurring deposits, such as payroll payments, as long as the sender is transferring from a U.S. bank account via ACH.

My bank made a microdeposit into my USA Virtual Account. How do I obtain the microdeposit amounts?

Contact us via the help portal or email us at [email protected] to provide this information.

What types of transactions can I receive in my USA Virtual Account?

The following transactions are fully permitted for residents outside the U.S.:
- First-party payments where you send USD from your bank, fintech app, or brokerage account.
- Third-party payments where a registered company sends USD from their bank account.
- Third-party payments from a family member’s bank account with the same last name.
- Third-party person-to-person payments under $2,000.

The following transactions are fully permitted for U.S. residents:
- First-party payments where you send USD from your bank, fintech app, or brokerage.
- Payroll payments from companies.

What is a SWIFT code and an ABA routing number?

SWIFT: A code used to identify a bank in international transactions. The USA Virtual Account does not support SWIFT payments.

ABA Routing Number: A U.S. bank identification number used to process domestic transfers.

What are the differences between ACH and Wire?

ACH (Automated Clearing House): A system for electronic transfers within the U.S. It is ideal for payroll, bills, and transfers between accounts. ACH transfers are slower (2-5 business days) but generally have lower fees.

Wire Transfer: A faster electronic transfer (same day or next business day), used for moving large sums of money. However, it is usually more expensive than ACH.