About deposit and withdrawal methods for Enterprise clients

1.- What deposit (top-up) options do you offer Enterprise clients?

We currently offer two options:

  • Bank Transfer*
  • Crypto (Direct and manual)

*Bank transfer option requires your company to have a direct banking connection with our banking software provider Wyre, in order to do so, Wyre will perform a KYC review on your company. Airtm will instruct you and assist you during this process.


2.- How do we add funds to our Airtm account via Bank Transfer?


Please note that to add funds via bank transfer, your company must have a direct banking connection with our banking software provider Wyre. To do so, our banking provider must perform a KYC review first, Airtm will instruct you and assist you during this process. 


Once approved by Wyre, in summary, to add funds you need to:

  • Transfer USD from your bank account to a specific bank account at Wyre that we will provide.
  • Report your deposit through a form that we will provide.

After that, internal processing begins (Wyre-Airtm), your Airtm account gets credited in AirUSD and you will receive a notification email.


3.- How do we add funds to our Airtm account via Crypto?


We currently offer two ways of doing it:

  1. Manually through our Finance team. 
  2. Directly through the Airtm dashboard.

1. Via our Finance team you will be able to send ERC20-USDT or ERC20-USDC and get your account credited in AirUSD.

In summary, to add funds you need to:

  • Send the USDT/USDC from your external wallet to a specific crypto address that we will provide.
  • Report your deposit through a form that we will provide.

After that, internal processing begins, your Airtm account gets credited in AirUSD and you will receive a notification email.


2. You can add funds from your Airtm dashboard directly using various cryptocurrencies like BTC, ETH, DAI, XLM, Stellar USDC, BUSD, or USDT, you can do so by following the steps in this guide.


Your Airtm crypto balance will be credited automatically. Once the crypto arrives in your Airtm wallet, you can continue to hold it as crypto or sell it for AirUSD in Airtm. To automatically convert from crypto in Airtm to AirUSD, is very fast and easy, kindly find the step-by-step here.


Both crypto options will allow you to add as much balance as you need.


4.- What withdrawal (settlement) options do you offer Enterprise clients?


We currently offer two options:

  • Bank Transfer* 
  • Crypto (Direct and manual)

*Bank transfer option requires your company to have a direct banking connection with our banking software provider Wyre, in order to do so, Wyre will perform a KYC review on your company. Airtm will instruct you and assist you during this process.


5.- How to withdraw funds from our Airtm account via Bank Transfer?


To withdraw funds from your Airtm account via bank transfer, you need to:

  • Transfer (within the Airtm portal) the AirUSD amount from your Airtm account to a specific Airtm account we will provide. 
  • Report your withdrawal request through a form that we will provide.

After that, internal processing begins, you will receive a notification email once the transfer has been processed by our Finance team.


6.- How to withdraw funds from our Airtm account via Crypto?


We have two ways of withdrawing funds through crypto:

  1. Manually through our Finance team. (Recommended)
  2. Directly through the Airtm dashboard.

1. To withdraw funds from your Airtm account to an ERC20-USDT or ERC20-USDC address, you must follow these simple steps:

  • Transfer (within the Airtm portal) the AirUSD amount from your Airtm account to a specific Airtm account we will provide.
  • Report your withdrawal request through a form that we will provide.

We will credit your crypto external wallet and send you a confirmation email.


2. You can withdraw funds from your Airtm dashboard directly to various cryptocurrencies, you can do so by following the steps in this guide.


7.- Is there a direct option within the Airtm portal to add or withdraw funds from our Airtm account using bank transfer?


Not at the moment.


8.-What are the differences between the crypto direct and crypto manual solution?


Differences in crypto deposits:


Manual (Assisted by our Finance team)

  • You won’t need a member of your team to log in to the Airtm account to perform any action.
  • Your Airtm balance gets credited in AirUSD, no internal conversion is needed.
  • Up to 1 business day processing time.

Direct (Through your Airtm account dashboard)

  • You need a member of your team to log in to the Airtm account to perform the process.
  • Your Airtm balance gets credited Crypto, and internal conversion to AirUSD is needed.
  • This process is self-manageable and doesn’t require assistance from our team.
  • It usually only takes a few minutes to be available on your Airtm balance (depending on the selected cryptocurrency and the blockchain).

Differences in crypto withdrawals:


Manual (Assisted by our Finance team)

  • You can withdraw AirUSD to your external crypto wallet.
  • Up to 1 business day processing time.
  • Withdrawal minimum $10,000.
  • Maximum withdrawal amount equivalent to your existing Airtm balance.
  • 0.5% withdrawal fee.

Direct (Through your Airtm account dashboard)

  • You can withdraw AirUSD balance or crypto balance to your external crypto wallet.
  • This process is self-manageable and doesn’t require assistance from our team.
  • It usually only takes a few minutes to be available on your external wallet (depending on the selected cryptocurrency and the blockchain).
  • Maximum withdrawal amount of $1,800 per transaction. 
  • 0.5% to 0.83% withdrawal fee.


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