What do I need to know before becoming a cashier?


We will soon start sending the knowledge test to users who wish to become cashiers.

Purpose of the knowledge test.

Our objective is to standardize the knowledge about the processes in which a cashier intervenes in his activity of accepting transactions. 

Content to be studied.

The knowledge test is currently composed of 11 questions.


How do you become a cashier?

  1. I verified my identity in Settings > Verification.

  2. My Airtm account is at least 14 days old.

  3. I completed the cashier questionnaire sent to you by email upon initially meeting the requirements to become an acceptor for a payment method.

  4. As a standard user submitting a request to add or withdraw funds, I must complete the specific number of transactions required for each payment method detailed in the FAQ: How do I become a cashier?

  5. All of the above 


What are peer-to-peer (P2P) transactions?

  1. Transactions between businesses and users where businesses are matched so that they can exchange Airtm dollars for local currency. 

  2. Transactions between businesses where there is a match for businesses to exchange Airtm dollars for local currency. 

  3. Transactions where buyers and sellers are matched to exchange Airtm dollars for local currency. 

  4. All of the above.


Why does Airtm provide escrow security for p2p add and withdraw transactions?

  1. Escrow security guarantees safety of funds by holding funds on behalf of the peer receiving guns in Airtm when completing a transaction in their payment method.

  2. To be able to charge fees to both parties involved in the transaction.

  3. To provide legal protection for Airtm. 

  4. All of the above. 

When are sends transactions (transactions outside of the p2p add and withdraw flow) backed by Airtm’s escrow security? 

  1. When it is with a peer you have accepted a p2p add and withdraw transaction with previously.

  2. When your peer includes in the transactions chat or note that the send is for completing the add or withdraw transactions

  3. Send transactions are never backed by Airtm’s escrow security.

  4. All the above.

What is the next step once you accept an add funds transaction from a peer? (Not in the FAQs’ section)

  1. Open my external wallet/bank account and wait for the corresponding amount to be transferred from my peer to me.

  2. Transfer the funds to the goud peer without first verifying you’ve received the funds. 

  3. Canceled the transaction.

  4. None of the above. 

For peer add requests, when should you confirm the transaction as completed in Airtm?

  1. Only after having verified that I received the corresponding amount in my external bank account/wallet.

  2. When the other peer asks me to do so. 

  3. When an Airtm support agent allows me to do so. 

  4. None of the above. 

What is the purpose of the Airtm mediation process? 

  1. Ensure escrowed funds are released to their rightful owner when funds are not confirmed received in time or a dispute occurs. 

  2. Support the cashier to complete the transaction in their favor.

  3. Support the client's peers to complete the transaction in their favor.

  4. None of the above. 

When a transaction is in mediation. Who is responsible for aiding the mediation team to resolve the transaction? 

  1. The cashier is responsible for resolving the mediation.

  2. Both users are responsible for resolving the mediation.

  3. An Airtm mediation agent is solely responsible for resolving the mediation.

  4. None of the above. 

Are price negotiations with peers allowed after a transaction has been accepted?

  1. No, it is not allowed. 

  2. Yes, it is allowed.

  3. Sometimes, depending on the type of transaction.

What is the purpose of the transaction’s chat? 

  1. Open a dialogue between the peers so they can know each other better during the transaction process.

  2. Record all the interactions between the peers to optimize Airtm’s matching algorithms.

  3. Resolve issues preventing the sending and receiving of funds in the payment method. 

  4. None of the above. 

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