What happens when my transaction is in mediation?

Transactions enter mediation when there are potential issues involving the ownership of escrowed funds. Upon entering mediation, Airtm’s mediation team will contact both parties via email to request and verify transfer information.

Important: While in mediation, both parties can continue communicating through the chat. In case an agreement is reached, the recipient of funds in your payment method can complete the transaction without intervention from the mediation team.

Mila is the author of this solution article.

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