My request to Add/Withdraw funds has not been accepted. What should I do?

Depending on the country and payment method you are adding funds from or withdrawing funds to, time to acceptance and acceptance rates may vary due to current availability of our peer network.

If you are unable to get an add or withdrawal request accepted, we recommend the following:

- Request a smaller transaction value. On average Airtm request are $40, however this may be less in markets with low volume.
- Use a different payment method. Our peer network services add and withdraws for banks, e-money, mobile money, cryptocurrency, and gift cards.
- Submit your request during working hours. Our peer network has less activity at night and over the weekend.


We are currently working to expand our peer network in every country and for every payment method. If you are having difficulties withdrawing funds in Airtm, please contact support@airtm.com and we will do our best to get your transaction completed.


M
Mila is the author of this solution article.

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