I have problems accessing Airtm. What I can do?

If you have difficulties loading platform functions or logging in, try the following:

- Clean history and cookies from your browser.
- Close and restart the window where you will sign in to Airtm.
- Check your Internet connection, you may need a better connection.
- Sometimes it's only necessary to press f5 on your keyboard, this action will refresh the website and you can load the platform correctly.

For Venezuelan users: if you have difficulties to access Airtm, you must use a VPN service. It's important that you investigate about secure VPN services, since some may contain viruses or phishing.

We are currently working to make Airtm more accessible to all users. This includes building a solution for Venezuelans and developing a mobile application.

Mila is the author of this solution article.

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