No response from support team

hello, it says that my account is limited although I have done only 3 transactions worth $30. I have fully verified my account. The support agent told me to send additional files and I sent all of them but he is not responding please help. I cannot add or withdraw funds this is very bad for this kind of platform to wait for ages to get support, I am very disappointed 

  • This type of case can take 3 to 5 business days.

  • My problem was solved thank you for your assistance. 

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