1st time verification fail

In my verification area no documents uploading options after 1st time rejection.now what to do?

1 person has this question
  • Hello Md Kabir Hossen do not worry, you can redo the verification process, but you must first check the following suggestions for your verification to be successful: https://help.airtm.com/en/support/solutions/articles/47000232467-tips-to-successfully-verify-your-account this in order to apply them. Then manually, through a single ticket to support, you proceed to verify your account through the following address: https://help.airtm.com/en/support/tickets/new there you write in detail your requirement and attach the information requested for verification.

  • Help me verification
  • Hi Poovarasan2020poo for your verification to be successful you must follow the following advice to the letter: - Do not include digital screens in the photo (it is a non-scanned photo) - Do not include other faces in the photo - Do not digitally manipulate the photo ( i.e. do not use filters or programs that modify its nature, if it is blurred or dark , or moved etc, retake the forum, and remember each image separately)...also remember that if you have problems with your ID, make sure you have met the following requirements: - Color image (no grayscale) - Clear image (must take the photo with good illumination, must not be moved, must be well defined) - All the legible text (well defined, the photo must not be distorted when zoomed in, it may be understood for you but if it looks blurry it will be rejected i.e. it must be 100% clear on both sides) - Image without reflections (select a very bright place avoid the reflection of your camera's flash, the light must look natural "not illuminated with editing techniques) - Full image of the ID document (no cuts on the edges) - The document must be in good condition and updated - Do not digitally manipulate the image. .....Failure to comply with the letter of any of these issues, no matter how minor, results in "unsuccessful" verification

    Don't worry, you can redo your verification process by creating a support ticket either in the AirTM help menu or by going to: https://help.airtm.com/es/support/tickets/new. Just fill in the corresponding information, attach the documentation requested in the verification and remember to always keep in mind the suggestions mentioned above . You can also follow the advice I leave here: https://www.youtube.com/watch?v=C2bbihrDBwg&t=68s

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