why the support does nor respond

the account verification is failed, now i can't withdraw 

,i made a ticket,but the support does not respond


3 people have this question
  • ¿Cuánto tiempo tarda el soporte en responder?
  • ¿Cuánto tiempo tarda el soporte en responder?
  • Hi engy ibrahim if you already wrote to support through the following address: https://help.airtm.com/en/support/tickets/new exposing in a "unique" ticket all the details concerning your case, ie, operation number, screenshots as attachments, which attest to what happened, in the operation, all explained in detail, just wait for a support agent to contact you via mail, this will attend your case

  • Saludos engy ibrahim ¿que tipo de caso gestiono con soporte? cada caso varia en funcion del hecho que se esta gestionando ya sea una mediación, una verificación, entre otros. En el caso de verificación, es un proceso minucioso en el cual se debe verificar si usted es una persona real y si cumple con los requisitos de documentación que presenta, es recomendable que para que su verificación sea exitosa, tome en cuenta los siguientes recaudos: https://help.airtm.com/es-LA/support/solutions/articles/47000232467-sugerencias-para-verificar-tu-cuenta-de-forma-exitosa

  • Greetings engy ibrahim what kind of case I manage with support? each case varies depending on the fact that it is being managed either a mediation, a verification, among others. In the case of verification, it is a thorough process in which you must verify if you are a real person and if you comply with the documentation requirements that you present, it is recommended that in order for your verification to be successful, you take into account the following precautions: https://help.airtm.com/en/support/solutions/articles/47000232467-tips-to-successfully-verify-your-account

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